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| SELECT GAME |
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| Frequently Asked Questions |
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Ordering
How do I place an order? How do I check my order status? What happens if I would like to change my character name or server? The shopping cart seems to be empty after I added an item in. I can't seem to validate my email address. Are you able to assist me in this? What if you guys are out of stocks? Can I use the Texas Hold'em Poker chips on other platforms like FaceBook, MySpace, Bebo, Tagged, Yahoo!, hi5 or iPhone? Why do I see a product listed as (Pre-Order) and what does it mean? Do you cover tax for MapleStory?
Delivery
How long do I have to wait for your delivery? Where will the delivery take place?
Power Leveling
What exactly is Power-Leveling? Is this Power-Leveling safe and will I get banned? What do I have to take note before engaging the Power Leveling service? Do I get to keep the items and equipments after Power-Leveling? Will you communicate with other players during Power-Leveling?
Customer Service
How do I contact you guys? I tried contacting the customer service at Live Chat but there was no one there. Am I getting the best price at GosuMall?
GosuLevel Membership/Promotions
Do you have membership discounts?
Payment
What forms of payment do you accept? How soon can I collect my order after payment and do you have a credit limit? What are your refund policies? For Plimus payment option, do I need to sign up for a Plimus account in order to pay?
Paypal
How long does it take for my payment made via Paypal to be processed? My shipping address is not confirmed. How can I confirm my shipping
address? How do I avoid sending an e-check?
Security
Why should I trust you by sending you the money first? Verification Will I get banned or zero-ed if I buy from you?
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| Contents |
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Ordering
| How do I place an order? |
1. Add your desired item(s) to your shopping cart. 2. Click checkout and sign in to your account. You will need to create an account with us if you do not already have one or you can choose to checkout without creating an account. 3. To expedite the delivery process, please make sure you include your character name. 4. Click Continue until you reach the Order Confirmation Page. 5. The bank details are stated on the Order Confirmation page. 6. After clicking Confirm, an email with your Order Number will be sent to you. 7. You may proceed to transfer your payment to us. 8. After which you may contact our LiveChat staff to collect your order. |
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| How do I check my order status? |
| Kindly contact our customer representatives
at Live Chat for assistance |
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| What happens if I would like to change my character name or server? |
| Under such instances, there is no call for Panic. Simply contact our customer representatives at Live Chat. In order to expedite the process, please furnish us with your actual desired Character name, Server name and followed by your email address. We will then rectify the error and will execute delivery according to the new information provided by you. |
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| The shopping cart seems to be empty after I added an item in. |
| This could be because of your Temporary Internet Files and Cookies. Please clear your cache and cookies and try restarting your browser. Feel free to go to our Contact Us page and send us an enquiry if the problem persist. |
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| I can't seem to validate my email address. Are you able to assist me in this? |
Sure! Simpily Contact Us by sending an email to us at and request for us to do a manual email validation for you. We will get your account validated within 24 hours. |
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| What if you guys are out of stocks? |
GosuMall works toward delivering our customers' order in the shortest possible time. Should we run out of stocks for more than 24 hours since your first contact at LiveChat to collect your order, we will compensate you with 5% extra for that order. You can have our word ;D *compensation does not apply to non game currency products #Pre-Order products do not qualify for 5% extra compensation ^24 hours since first contact only applies after payment for order is made |
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| Can I use the Texas Hold'em Poker chips on other platforms like FaceBook, MySpace, Bebo, Tagged, Yahoo!, hi5 or iPhone? |
| Absolutely! All Texas Hold'em Poker chips purchased from GosuMall can be shared and used in FaceBook, MySpace, Bebo, Tagged, Yahoo!, hi5, iPhone and any other platforms that is by Zynga. |
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| Why do I see a product listed as (Pre-Order) and what does it mean? |
| Products are listed as (Pre-Order) to indicate that no immediate stocks is ready for delivery. Stocks for Pre-Ordered products will only be brought in upon payment of order and this will usually take 1-3 days before we can deliver the order to you. The reason for certain games to have their products sold via the Pre-Order method is because the stocks are either hard to get or that the stocks are not suitable for storing. Full refund will be issued to your order in the unlikely event that we are unable to acquire the stocks for you. |
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| Do you cover tax for MapleStory? |
| Yes! We certainly do! With effect from 20 Aug 09, all MapleSEA orders are tax covered. However, any bonuses or promotional mesos is not tax covered. We try our best to offer bonus and promotions from time to time whenever we can even with SUPER thin profits. We hope you will appreciate it! =) |
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Delivery
| How long do I have to wait for your delivery? |
| Most orders are delivered within 15 minutes to an hour during our operating hours after payment. At times it may take up to 24 hours unless we are out of stock for that server you purchase. Delivery of Game Items may take 48 hours for some games as we do not keep them in stock. Please check with our LiveChat staff for more details. In order to expedite the delivery process, please contact our Live Chat representatives and provide them with your particulars so that they can check on your order. However, there might be some instances where it will take a slightly longer time due to technical delays and high influx of orders. |
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| Where will the delivery take place? |
| All deliveries will be made in game.
Please contact our Live Chat representatives for delivery. They will inform you of the place to meet in game. |
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Power Leveling
| What exactly is Power-Leveling? |
| Power-Leveling is a service to increase your character's level rapidly using a technique called "grinding", where we kill the monsters over and over again to achieve the experience to level up the character. Our team of professional players take shifts to work on your account 24 hours a day to achieve your desired level in the shortest possible time. |
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| Is this Power-Leveling safe and will I get banned? |
| Power-Leveling is a safe service and existed ever since the early days of multi-player online games. Just like buying game currency from us, no game company will ever know if you are using our Power-Leveling service. We do not use any forms of hacks or cheats during the Power-Leveling process. All Power-Leveling service is done by a real human player. Just think of it as your best friend using your account to play. However, we will not be responsible for accounts being banned due to offenses made by our customers before and after engaging our Power-Leveling service. |
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| What do I have to take note before engaging the Power Leveling service? |
Please make sure you change your password before and after the Power Leveling process. This will ensure your account is 100% safe and protected. Please also provide all basic equipments for the character before Power Leveling. You may transfer all expensive items and equipments to another account if you wish. Before Power Leveling, please ensure that you provide basic equipments and sufficient game currency for our players to use. *When placing an order for Power Leveling, please make sure you have provided clear instructions on how you had like your character to be Power Leveled in the Comments Box. |
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| Do I get to keep the items and equipments after Power-Leveling? |
Yes, certainly! All equipments/game currency accquired during the process of the Power-Leveling will be retained in our customer's account. GosuMall will NOT be able to guarantee you the amount of game currency or equipments that will be acquired. As a business, we feel that it is a must to be honest to our valued customers and GosuMall will NEVER under any circumstances retain our customer's Power-Leveling drops acquired during the Power-Leveling process. |
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| Will you communicate with other players during Power-Leveling? |
| We keep communications to the minimum. Our team of professional players makes sure we do not offend anyone in game during the Power-Leveling process. We keep communication with other players to the minimum and will not respond to other players or your buddies in game. Please be aware of instances where our team of professional players needs to look for parties to join in order to expediate the Power-Leveling process. Minimum communication also serve a good purpose by preventing accusations of your character being marked for performing repetitive tasks. |
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Customer Service
| How do I contact you guys? |
| You may use our Live Chat service to chat with
a Customer Service Representative or click on “Contact Us” to send us an email. |
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| I tried contacting the customer service at Live Chat but there was no one there. |
| Our Live Chat representatives might be busy at the moment or the Live Chat software might be under maintenance. Do try back again in an hours time. |
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| Am I getting the best price at GosuMall? |
| This is a question everyone ask when making a buying decision. At GosuMall, you can be assured that we only give you the best price out there in the market along with a first class customer service care to all customers. Seen a slightly lower price out there? No worries, we have tens of customers reporting competitor prices to us everyday and our team of managers are there to constantly make adjustments. We sincerely hope to not only give you the most competitive prices but also a friendly and professional first class customer service care to make your buying experience a joyful one. |
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GosuLevel Membership/Promotions
| Do you have membership discounts? |
Definitely! Every single registered GosuMall customer who have signed up an account with us is entitled to their GosuLevel!
| GosuLevel | Expenditure (USD) | Discount | | Bronze | USD0 - USD99.99 | 0% | | Silver | USD100 - USD499.99 | 1% | | Gold | USD500 - USD1199.99 | 2% | | Platinum | USD1200 - USD4499.99 | 3% | | Godly | More than USD4500 | 4% |
*GosuLevel Membership discounts is automatically factored into the product prices once you login to your account. |
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Payment
| What forms of payment do you accept? |
We currently accept I-Banking, ATM transfer from POSB, DBS, UOB, MayBank, other local Singapore/Malaysia banks, Western Union and Wire-Transfers.
We also accept Paypal and Secure Credit Card (direct credit card payment).

Secure Credit Card
When paying via Secure Credit Card, you are directly paying to our merchant bank account. We do not store any of your credit card information. Your credit card information is directly passed to our appointed local bank for payment processing in a safe and secured manner. Your payment is fraud checked and verified within seconds. You may proceed to collect your order at our LiveChat right after. Note: All first-time buyers are subjected to a one-time Phone Verification and/or ID Verification. 1) Ensure you have entered your credit card information accurately 2) If your card is a Debit Card, ensure there is sufficient funds in your bank account 3) The 3 digit card security code can be found at the back of your credit card. Click here for example 4) **IMPORTANT: After clicking CONFIRM ORDER, please wait at least 2 minutes while it loads (usually faster). Pressing BACK or REFRESH page will only cause problems. 5) After payment is completed, check your email for your Order Number and proceed to LiveCht to collect your order. 
PayPal
1) Select PayPal as your payment method 2) Verify that you are paying to: 3) Proceed to contact our Customer Service Representatives at LiveChat to arrange for delivery. 4) Please be aware that a one-time Phone Verification is required to verify your identity before collection.
DBS/POSB Account Holders (Singapore): [NEW!] DBS Account No.: 066-901557-7 Account Type: DBS Current
1) Note: We strongly suggest using the same bank to transfer your payment to us (eg. DBS to DBS). Funds recieved from non-same bank (eg. UOB to DBS) requires approximately 3 working days for your payment to be reflected on our bank account. 2) For DBS or POSB Internet Banking customers, please enter your MOBILE NUMBER as the "MY INITIALS" field 3) After payment is made, please contact our Customer Service at Live Chat to arrange for delivery. Kindly make sure you are able to login during this time. DBS Bank 6 Shenton Way, DBS Building Tower One Singapore 068809 Swift: DBSSSGSG Account: 066-901518-6 (DBS Current)
1) Please remember to include an additional SGD10 on top of your order total for agent charges in order for us to receive wire transfer. Please make sure you send in Singapore Dollars (SGD) for the order total quoted by our site in SGD. We cannot proceed with delivery without receiving the correct amount.

Plimus (we advice using Secure Credit Card instead)
1) Select Plimus as your payment option 2) After CheckOut, you will be re-directed to Plimus page and you may choose to pay via Credit Card, Wire transfer or Phone order (credit card over the phone) 3) Ensure you have provided accurate address and phone number as this would determine how fast Plimus verifies your payment 4) After payment, your Credit Card will be charged at this point. Your order number will remain 'Pending' until Plimus verifies your order. This could take from 10 minutes to 12 hours. You may call Plimus at +1 (858) 350-7473 to speed up this process. 5) Proceed to contact our Customer Service Representatives at LiveChat to arrange for delivery. 6) Please be aware that for all first-time customer, a one-time ID verification is required to verify your identity before collection 7) Please note that for any refunds, the amount will only be credited back to your credit card 7-10 working days after the date of refund.

MoneyBookers [temporarily unavailable]
1) Ensure that your particulars are correct when creating a MoneyBookers account especially your Date Of Birth 2) Ensure that you are paying to: 3) Proceed to contact our Customer Service Representatives at LiveChat to arrange for delivery. 4) Please be aware that a one-time ID verification is required to verify your identity before collection
Click2Pay [temporarily unavailable]
1) Ensure you have given the correct mobile number during Click2Pay sign up 2) Don't forget to record your PAN at the Click2Pay sign up confirmation page as you won't be given your PAN again unless you call Click2Pay 3) Ensure that you have entered the correct email username and PAN 4) If you are using a Debit card, do check with your local bank that it has sufficient funds in the account first 5) Proceed to contact our Customer Service Representatives at LiveChat to arrange for delivery. 6) Please be aware that a one-time ID verification is required to verify your identity before collection
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| How soon can I collect my order after payment and do you have a credit limit? |
Payment Type | Order Clearance | Order Limit | Paypal, Plimus, Secure Credit Card | Immediate For Returning Customers | US$1000 Within 30 Days | (1st-Time NewCustomers) Paypal, Plimus, Secure Credit Card | 30-Sec Phone Verification Required For First-Time Customers | US$100 Within First 4 Days For First-Time Customers | DBS, UOB, MayBank, RHBBank, AffinBank, CIMB, Public Bank, EON Bank, BPI, MetroBank, BDO Transfer | Immediate^ | No Limit | Western Union | 4-6 Business Days for payment collection | No Limit | Wire Transfer (T/T) | 2-3 Business Days after your Wire Transfer | No Limit | Note: In order to keep fraud rate at 0% and pass our savings to our valued customers, you might be asked to provide a driver's license or government ID for verification. You can use a scanner or digital/phone camera, no worries.
^ Subjected to Internet Banking service availability due to daily I-Banking maintenace for most local banks. Payment checking might be unavailable during 2345-0300hrs (+8GMT)
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| What are your refund policies? |
| As long as we have not deliver your order 24 hours after you first tried to contact us via LiveChat, we will be able to issue you a full refund. Direct refunds can be done for Paypal, DBS, UOB, MayBank and RHBbank. For all other payments, refunds can only be done in the form of store credits or coupons. |
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| For Plimus payment option, do I need to sign up for a Plimus account in order to pay? |
| Nope, you won't need to. Simply select if you would like to pay via Credit Card or via Paypal and Plimus will bring you to the appropriate page to make your payment. |
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Paypal
| How long does it take for my payment made via Paypal to be processed? |
If you are using E-Check, the process will take up to 4 business days due to clearance process. If you are using Credit Card/ Paypal account balance, the process is almost immediate and delivery will be done as soon as Paypal alerts us with regards to your payment. |
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| My shipping address is not confirmed. How can I confirm my shipping
address? |
| Go to www.Paypal.com and
click on help, use keyword "Confirm Shipping address" in the help search box. |
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| How do I avoid sending an e-check? |
| An e-check results when a payment is
sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order.
Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay. To avoid
sending an e-check, first complete the verification process for your account, and then make sure the funds are
present in Paypal before you place an order. To confirm your payment type, just before placing the order you will
see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine
which option is currently selected for your payment, and what payment options your account supports |
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Security
| Why should I trust you by sending you the money first? |
We have partner with GranadoCafe in order to gain the trust of our customers and also an array of trust seals verified by third-party companies. We have also established local bank accounts and contact number for our customers to contact us. We believe in having returned customers and strive to serve each customer to the best! Should you still feel insecured, you are always welcomed to buy in smaller quantities till we have gained your trust. |
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| Verification |
| To safe guard our valued customer and to promote a safer online buying, we would need to conduct in-house verification for Paypal and credit card orders that exceeded the quota allowed. |
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| Will I get banned or zero-ed if I buy from you? |
| Although we do not guarantee 100% immunity to banning or zero-ing but there is no way the game company can track you down for making a purchase with us. In addition, we safeguard our customer's identity, and will not reveal it to any organisation, unless there is some form of criminal activity suspected. Please note that going against the game company's Terms of Service (TOS) is NOT a form of criminal activity as criminal activity is justified only when there is a breach in Law. Feel 100% safe to purchase any service here from us. Having said that, we strongly encourage all our customers to change their game account's passwords regularly to secure their accounts and prevent them from being stolen. |
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